Germany

German Alternative Dispute Resolution

Germany has many ADR bodies competent in disputes relating to financial and insurance markets.

Ombudsstelle für Sachwerte und Investmentvermögen e.V.

Name in EnglishInstitutionsProductsWebsite
Real Asset Investment Arbitration Boardalternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end fundsalternative investment funds (AIF), closed-end fundsOmbudsstelle für Sachwerte und Investmentvermögen e.V.

Deutscher Sparkassen- und Giroverband (DSGV)

Name in EnglishInstitutionsProductsWebsite
German Savings Banks Associationonly German savings bankspayments, deposits, credit & loans, mortgages, investments, pensions, securitiesDeutscher Sparkassen- und Giroverband (DSGV)

Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)

Name in EnglishInstitutionsProductsWebsite
Ombudsman of German Cooperative Banksmost banks, some mortgage bankspayments, deposits, credit & loans, mortgages, investments, some securitiesOmbudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)

Ombudsmann der öffentlichen Banken Deutschlands (VÖB)

Name in EnglishInstitutionsProductsWebsite
Ombudsman of German Public Sector Bankssome bankspayments, deposits, credit & loans, mortgages, investments, some securitiesOmbudsmann der öffentlichen Banken Deutschlands (VÖB)

Ombudsmann der privaten Banken

Name in EnglishInstitutionsProductsWebsite
Ombudsman Scheme of the Private Commercial Banksmost banks, most mortgage bankspayments, deposits, credit & loans, investments, pensions, securitiesOmbudsmann der privaten Banken

Ombudsmann Private Kranken- und Pflegeversicherung

Name in EnglishInstitutionsProductsWebsite
Ombudsman Private Health and Long-term Care Insurancesome insurance companiesprivate health insurance, private long-term care insurance, some non-life insuranceOmbudsmann Private Kranken- und Pflegeversicherung

Ombudsstelle für Investmentfonds

Name in EnglishInstitutionsProductsWebsite
Ombudsman Scheme for Investment Fundssome investment providers, some banks and some depositariessome investments, some securitiesOmbudsstelle für Investmentfonds

Schlichtungsstelle bei der Deutschen Bundesbank

Name in EnglishInstitutionsProductsWebsite
Arbitration Board at the Deutsche Bundesbankmortgage intermediaries, investment providers, investment intermediaries, securities intermediaries, some banks, some mortgage banks, some credit unionsmost payments, some deposits, some credit & loans, some mortgages, some investments, some securities: Schlichtungsstelle bei der Deutschen Bundesbank

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht 

Name in EnglishInstitutionsProductsWebsite
Arbitration Board at BaFinall institutions under supervision of BaFininvestment products according to the investment act as well as banking operations and financial services under regulation of First Section §1 (1) and §1 (1a) of the Banking Act (Kreditwesengesetz – KWG)Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

Verband der Privaten Bausparkassen e.V. – Schlichtungsstelle Bausparen

Name in EnglishInstitutionsProductsWebsite
Association of Private Bausparkassen – Arbitration Boardonly private Bausparkassen which are members of the Association of Private Bausparkassen. Public Bausparkassen are not affiliated to the schemeall products and services offered by private BausparkassenVerband der Privaten Bausparkassen – Schlichtungsstelle Bausparen

Versicherungsombudsmann e.V.

Name in EnglishInstitutionsProductsWebsite
Insurance Ombudsmaninsurance companies, insurance intermediarieslife/non-life insuranceVersicherungsombudsmann e.V.
Last update 7 January 2024