Italy

Italian Alternative Dispute Resolution

Italy has many ADR bodies competent in disputes relating to financial and insurance markets.

Arbitro Bancario Finanziario (ABF)

Name in EnglishInstitutionsProductsWebsite
ABF – Banking and Financial Ombudsmanbanks, mortgage banks, mortgage intermediaries, credit unions, payment institutions, electronic money institutions, Poste Italiane S.p.A.payments, deposits, credit & loans, mortgagesArbitro Bancario Finanziario (ABF)

Istituto per la Vigilanza sulle Assicurazioni (IVASS)

Name in EnglishInstitutionsProductsWebsite
IVASS – Insurance Supervisory Authorityinsurance companies, insurance intermediarieslife/non-life insuranceIstituto per la Vigilanza sulle Assicurazioni (IVASS)

Conciliatore Bancario Finanziario

Name in EnglishInstitutionsProductsWebsite
Banking Ombudsmanbanks, investment providers, investment intermediarieslife/non-life insurance, investments, some depositsConciliatore Bancario Finanziario

Arbitro per le Controversie Finanziarie (ACF)

Name in EnglishInstitutionsProductsWebsite
ACF – Securities and Financial Ombudsmanbanks, credit unions, some insurance companies, some investment providers, most investment intermediaries, most securities intermediaries, depositariessome life insurance, most investments, most securitiesArbitro per le Controversie Finanziarie (ACF)
Last update 6 January 2024